Queensland Biosecurity Partners Network

This research explores the disillusionment phase of a biosecurity incident as part of the psycho-social curve. The phase reflects the transition from the immediate crisis response to the long-term reality of dealing with the aftermath of a biosecurity incident. The research was requested by the National Biosecurity Committee (NBC) due to rising challenges in biosecurity responses around negative community sentiment and the impact on response outcomes.

The study’s literature review confirmed that disillusionment is predictable, prolonged and materially influences response effectiveness, trust, compliance and recovery outcomes. In the disillusionment phase individuals and communities decline in morale and sentiment, often showing increased frustration and negativity as the long-term challenges are realised and initial relief and response actions subside.

While the psycho-social curve is well established in disaster recovery literature, the evidence base specific to biosecurity incidents remains limited and fragmented. There is currently no nationally embedded doctrine addressing disillusionment in the biosecurity context. This presents both a gap and an opportunity. By understanding and having strategies to address this phase, the biosecurity system can enhance resilience and improve community outcomes during future biosecurity incidents.

This research was funded and commissioned by Biosecurity Queensland on behalf of the National Biosecurity Communication and Engagement Network (NBCEN).
Download the Disillusionment Literature Review Research Insights Report.